Access new customers with Event Captain
Partner with Event Captain to help drive growth and take your business to the next level.
1. Create Your Listing
Set up your listing inside of Event Captain and insert your listing details. We recommend uploading at least 3 high quality photos and a detailed description for the best results.
2. Select Your Availability
Select the times you’re available for booking (optional) or automatically sync your account with a google calendar to ensure booking availability is managed dynamically.
3. Automatically Receive Payouts
Link your bank account and automatically receive payouts directly from Stripe once the booking is complete. Event Captain takes a 10% booking fee at the time of the transaction and the remainder is deposited into your account.
4. Collect Reviews
Get reviews from past bookings which will help boost your ranking on Event Captain. The more reviews your profile has the greater the chances of obtaining more bookings in the future.
Real Bookings
With Event Captain you only deal with actual booking requests. Customers input their payment details and agree to move forward with an event booking. Spend less time following up with leads that never close and more time providing your product or service.
Unparalleled Support
Event Captain’s team is standing by to ensure your bookings go smoothly. We are dedicated to the success of our partners who are the foundation of our platform. In the case something comes up, we’re here to help in under 4 hours. That’s our promise.
Getting listed on Event Captain is 100% free. We charge a 10% booking fee on all transactions occurring through the platform.
Event Captain does not charge an activation fee, subscription fee, software fee, cancelation fee, contract fee, or any hidden fees.
Event Captain charges booking fees to bring value to your business and community. Here are some of the items they cover:
Advertising and marketing: Being on Event Captain puts your business in front of new customers every day.
Technology platform costs: It takes a world-wide, world-class logistics, engineering, coding, marketing, and operations team to keep the Event Captain app and website. We hire the best and expect the best from our team.
Credit card processing: All Event Captain offerings include credit card processing, so you have less to worry about when it comes to overhead expenses.
Merchant partners can either choose to receive a weekly direct deposit from Event Captain or opt in to daily payouts at no charge.
After you create your profile, you can post a listing here.
Yes! Vendors on Event Captain have one account, and separate listings for each service/package, just like on Airbnb or Amazon. This enables customers to book your service instantly on Event Captain instead of having to call or email you to get a quote (which adds a lot of friction and leads to less bookings).
Calendar booking
To make a booking, the customer will browse the listings and click on the desired item or service. Then, they will select their preferred booking duration from the provided calendar, and see the price for booking the listing for that period. Once selected, they proceed by clicking on “Request to book”.
The customer is then taken to a separate booking page, where they are able to choose their payment method and add additional information regarding the booking as a message (including the time and location of their event). They also see the total price of the booking. When they are ready, they will click on “Confirm booking request”. They then get to the final page, where the booking request is confirmed, and there’s the option to send further messages if needed.
Approving or rejecting the request as a vendor:
Once a booking request is made, the vendor must approve or reject the request. If they reject the request, the customer is notified and the hold on their card is removed. If the vendor doesn’t respond within six days or one day before the start of the requested booking period, then the booking request expires automatically. This ensures that customers aren’t left hanging and can quickly seek out alternatives.
Purchasing a product
Customers purchase items from the listing page. If the item only has one delivery method or no delivery method, there is nothing for the customer to choose. Otherwise, customers can use a drop-down selector to choose between pickup and shipping. If an item for sale has more than one item in stock, the customer can choose how much they are purchasing. When the customer has chosen their delivery method (or if there is no choice) and their quantity and clicks the buy now button, they proceed to checkout.
The checkout process looks different depending on the delivery method or if there is none. If shipping is chosen, the customers will see a screen where they can select their shipping address, payment method, send additional information as a message (including the time and location of their event), and see the price breakdown with the shipping cost included. The fixed shipping costs are added by a vendor when creating a listing.
When using the pickup delivery method, the checkout screen is a bit different. The customer sees the pickup address, payment method selection, the option to add additional information as a message, and the price breakdown. Payment is made when the customer clicks on the “Confirm and pay” button. After this, customers see the order details page where further messages can be exchanged and the item(s) can be marked as received. If no delivery method is available for the listing, the customer will see the same screen without a pickup location.
When a vendor receives a booking, they will get an email notification and see a red notification on their Event Captain interface near the Inbox button. Within the inbox, they have the option of seeing all the bookings and booking requests in the vendor inbox. They can access the newest request by clicking on it.
This takes them to the transaction view. Here they can also see the price breakdown including the booking fee, and either accept or decline the request. The vendor can also send a message to the customer before or after accepting/rejecting the request.
When accepting or declining the request, the conversation thread is updated. Both the vendor and the customer can still exchange messages in the conversation thread.
On the customer’s side, they will be able to see that the booking request has been accepted, and continue sending messages if needed.
Feel free to email us at hello@eventcaptain.co.